SawMaster Diamond Tools, Inc. - Diamond Tools for the Industry Professional
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Company Policy
 

Prices
Terms of Payment
Delivery - Freight
Claims for Loss or Damaged Goods in Shipment
After-Sale Service
Warranty
Exclusions From Warranty
Returned Merchandise Authorization (RMA)




Prices
All orders are subject to Prices and Terms of sale in effect on date of shipment. SawMaster changes its prices to reflect market trends in the industry, so that its products remain competitive in quality and pricing. Prices on SawMaster.com are considered up-to-date and take precedence over any published prices (e.g. price lists, catalogs, and other forms of advertisements).

Promotional prices and discounts are subject to verification after order is placed. The customer will be notified if there are any errors found in pricing that affect the invoice amount.

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Terms of Payment
Net 30 days from date of invoice, unless otherwise specified.

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Delivery - Freight
Shipments are F.O.B. for orders of $800.00 or more. This includes all SawMaster products, including diamond blades and tools, saws, parts, and accessories. All other orders not meeting this amount are subject to freight charges, which will be included on the invoice once it is determined.

SawMaster reserves the right to select origin of shipment, routing and method of transportation.

Premium freight charges (such as air freight) will be at Purchaser's expense (shipped collect or added onto invoice). Written authorization by letter or fax must be received from Purchaser prior to shipment leaving SawMaster. All Purchaser requests for such premium freight shipments, whether acknowledged in writing or not, are the liability of the Purchaser.

Material not in stock when order placed by customer will be shipped as soon as possible thereafter.

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Claims for Loss or Damaged Goods in Shipment
If merchandise is delivered in damaged condition or cartons are missing, a notation must be placed on all papers signed by the receiver. If unreported or concealed damages are noticed after delivery, the carrier should be contacted by telephone and if carrier fails to send an inspector within five days, a request should be made in writing to the carrier, confirming the telephone request for an inspection.

All requests for credit due to transportation loss or damage should be accompanied by properly signed papers. A claim for loss or damage must be filed with the carrier within 60 days from the shipping date for UPS or other common carriers. Credit cannot be allowed for damage claims that are not properly substained with supporting papers or received by SawMaster too late for timely filing with the carrier.

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After-Sale Service
All customer service (technical questions, re-order of parts, etc.) will be provided by SawMaster.

All spare parts for after sales service will be stocked and shipped from Corona, CA.

If requested, SawMaster may arrange for its sales representative to hold a training class for product knowledge at its dealer's location.

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Limited Warranty
SawMaster Diamond Tools, Inc. ("SawMaster") warrants all products against defects in material or workmanship under the following conditions as determined by their product classification.

1. SAW: For a period of one (1) year from the original date of purchase, if the product is determined to be defective, SawMaster will repair or replace the product, at its option, at no charge to the customer, or pay the associated repair costs to a SawMaster authorized service facility. All replacement parts, new or rebuilt, supplied at SawMaster's option for repairs will be warranted for the remainder of the original warranty period of one (1) year. All defective products or components replaced under this limited warranty will become the property of SawMaster. This limited warranty excludes all components not manufactured by SawMaster, which are listed below with their corresponding independent warranty periods. Such components are warranted by their respective manufacturer, whose warranty will be the governing warranty for that particular product.


Excluded Components Manufacturer's Warranty
Electric motors 1 year
Water pumps Little Giant - 1 year
Hsin Cheng Industrial - 3 months


2. BLADE: If the bond between the steel core and segment or rim fails during the normal useful life of the blade, SawMaster will replace the blade at no cost to the customer.

This warranty does not cover cosmetic damages or damages due to (1) misuse, abuse, negligence, accident, or modifications of the product or any of its components; (2) improper operation or failure to provide reasonable maintenance; or (3) attempted repair by any party other than a SawMaster authorized service facility. All products are subject to wear and tear under normal use. As such, the customer is responsible for all costs associated with the maintenance of said product, including the purchase of replacement components thereof.

To obtain warranty service, you must take the product, or deliver the product freight prepaid, in either its original packaging or packaging affording an equal degree of protection, to any authorized SawMaster service facility, along with proof of purchase in the form of a bill of sale, within the warranty period specified above. Warranty may be void if additional damages are incurred during transportation due to inadequate packaging.

SawMaster shall not be responsible for or obligated to pay for freight or other transportation related costs or expenses in connection with any defective products or components that are either returned to SawMaster's facility or any authorized repair station and/or any replacement products or components that are shipped from SawMaster pursuant to this Warranty.

SAWMASTER SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, OR NEGLIGENCE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF USE OF THE PRODUCT, AND DOWN TIME. SAWMASTER'S LIABILITY SHALL NOT EXCEED THE REPLACEMENT COST OF ANY DEFECTIVE PRODUCT OR COMPONENT THEREOF. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED.

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Exclusions From Warranty
SawMaster cannot assume responsibility for claims arising from abuse of the SawMaster product:
  1. Due to abuse by the Purchaser in their processing.
  2. Due to improper installation practices or procedures.
  3. Due to abuse or improper usage by the end-user.
  4. Due to contaminants, including, but not limited to, exposure to salt or fresh water, chemicals and any other form of contamination from a source outside of SawMaster's control.
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Returned Merchandise Authorization (RMA)
No products are to be returned without prior SawMaster written authorization and then only in accordance with SawMaster's instructions and terms. Proof of Purchase (copy of SawMaster's invoice along with serial number of items) should accompany all RMA requests.

All returned products must be in sellable condition, include all components, and be packed in original packaging. Any returns not satisfying these conditions will be promptly returned to the customer at their expense. The customer is liable for the purchase value of any damaged goods.


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E-Mail

For customers in North America only.
Copyright ©2009 SawMaster Diamond Tools, Inc. All rights reserved.

All saw information, including prices, contained above are accurate as of this date. For additional information, call our customer service department at 1-888-688-6899. Our representatives will be happy to answer any questions that you may have.